Besenzoni’s after-sales service is a crucial part of our business
Besenzoni’s after-sales service is a crucial part of our business. The company has over 160 customer service offices around the world employing specialised highly qualified staff who is updated on a regular basis.
As summer gets closer, it is important to ensure the safety of boat owners. Besenzoni’s Customer Service Division ensures that boat owners can access our after-sales service wherever they are in the world. Over 160 offices providing after-sales support and specialised staff who have been fully trained by the company and have the relevant professional qualifications. Besenzoni’s teams are very well informed about our products and are able to find the best solutions for dealing with a wide range of issues, from the simple ones to the more complex ones.
The company’s customer service is coordinated and supported at all times by the Customer Care centre which is based at the company's headquarters in Italy and is available all year round, consisting of a team of experts who are able to provide support remotely in different languages.
The services provided by the firm are not only useful if you encounter any issues while you are sailing but are also crucial when it comes to maintenance: to ensure that Besenzoni’s products, which are used in very challenging marine environments, continue to operate efficiently and remain in optimum condition, it is essential to have them regularly serviced, because every single part is subject to wear and tear, despite being manufactured using materials with an extended lifetime guarantee.
The rapid and continuous growth of company’s business and the substantial global expansion - from the Mediterranean to the Caribbean, from Panama to Bali to Hong Kong, and to Florida… – which Besenzoni has experienced in recent years, has made it necessary to coordinate, update and align the various customer support centres around the world with a view to ensuring that Besenzoni provides a strong brand identity and consistent service levels in every country in which they operate.
Moreover, firm’s services are never more than a telephone call away: thanks to the Besenzoni Control Device APP, you can connect to the network of support services around the whole world, so you can easily consult them whenever you need their help.
This emphasis on customer service is certainly one of the key strengths of the Sarnico-based company which today, more than ever before, is focused on responding to the needs of its customers. Indeed, choosing a Besenzoni product means that you can be sure you will benefit from exceptional customer service throughout the lifetime of the product, even after the end of the guarantee period, wherever you are in the world.